the content of this page will be updated frequently, if you don’t see an answer to your particular question please use our live chat feature or check back again in the next few weeks!
New Portal Updates!
We are pleased to announce some major improvements to our billing platform that are going live on February 1st, 2023. Our biggest focus for this year is you, our customer, and the experience you have interacting with us by phone and online. To that end, we have upgraded our billing & monitoring logins to make them a single all-inclusive portal. You will no longer need multiple logins. Instead, you will be able to go to Sprucepower.com and access all your information from one place.
Changes Effective Feb. 1st, 2023:
As a result of improvements made to the billing system, EFFECTIVE FEB. 1ST YOUR ACCOUNT NUMBER WILL CHANGE. The previous account number: XXX-XXXXXX-XXX will no longer be what is used to identify your account with Spruce Power. This includes writing them on checks, signing up for the portal, and anywhere else they are used.
How Do Identify my new account number?:
The previous account number was a string of 12 numbers and looked like: XXX-XXXXXX-XXX. This will no longer be what is used to identify your account with Spruce Power. Your new account number (which can be found on newer paper statements, in the portal, & on the letter we sent regarding this change) is formatted as a letter followed by 8 digits “S12345678”
You can find your new account number in the portal, on the letter that was mailed to each customer, and on your paper invoices going forward. If you are having trouble locating your new account number please live chat with one of our agents who can assist you.
Self-Service Options for Autopay & E-Statements:
When speaking with many of our customers, being able to manage & signup for autopay was a major priority for many of you. We focused on this task and have now added self-service management of your autopay and manual payments. If you wish to sign-up, you can now do so through the new portal.
Additionally, you can sign up for E-statements through our new portal as well. We realize that many of you rely on paper statements. While that option will still be available, we highly encourage everyone who is willing to make the environmentally friendly choice to go paperless to do so. This preference can now be updated through the portal. Please allow 1-2 billing cycles for this change to take effect.
What is staying the same:
Your Spruce System ID, solar agreement term, rates, and outstanding balance are unchanged. If you’re on direct debit/ACH, your payments will continue to process each month. If you mail your payments, you can mail a check to the same address:
P.O. Box 650499
Dallas, TX 75265
When Paying by Mail Please Include:
- Your new account number on the check
- The old number and system ID are not able to identify the account when mailing in a payment
- The homeowner’s full name and address (if not on the check)
Thank you for continuing to be a valued member of the Spruce Power family. We are deeply committed to improving your experience in 2023 and beyond. These changes take effect February 1st, 2023, if you have any questions, please reach out to us via our live chat, email: Support@sprucepower.com, or by phone: (888) 636-0336.
Hours of Operation:
Monday – Thursday 9 AM-8 PM Central Time
Friday 9 AM-6 PM Central Time
