Effective October 1, 2024, our service charge prices will be changing. Please note, all services initiated prior to this date will maintain the pricing that was in effect at the time of the request.

Service Charges


Service ChargeDescription  Pricing 
Home Filing Service Charge (With Escrow) Charge for processing a customer’s request for a home sale with payment being made through Escrow    $150
Home Filing Service Charge (Without Escrow) Charge for processing a customer’s request for a home sale.   $350
Refinance/HELOC Charge for processing a customer's request for a home refinance/HELOC. (An additional $75 charge is added if a FNMA addendum is required.)   $350
System Buyout Service Charge (Without Filing) Charge for processing a customer’s request for a system buyout associated with their solar system without filing.   $200
System Buyout Service Charge (With Filing) Charge for processing a customer’s request for a system buyout associated with their solar system with filing.   $300
PUC Notice Filing Service Charge (CA only) Service charge for processing a customer’s request to file a CA PUC Notice. This service charge does not apply if a Home Filing Service Charge or Rush Service Charge applies to the same request.   $175
Rush Service Charge (5-7 days) Expedited rush fee for processing a home filing request.   $750
Rush Service Charge (2-4 days) Expedited rush fee for processing a home filing request.   $1750
Rush Service Charge (Next day) Expedited rush fee for processing a home filing request.   $2950
Title Report Pull Service Charge Processing fee for securing title for the customer solar system. Processing time is 10 business days.   $1500
Credit Application Service Charge Credit application fee for buyer purchasing solar system from current owner.   $39
FNMA Addendum Service Charge Fee charged in response to customer requests to create a lender required addendum to the customer’s solar agreement that asserts lender’s rights in the event of a foreclosure.   $75
Customer Requested Truck-roll Service Charge Charge for a customer authorized truck roll after Spruce has already confirmed the system is properly operating and the customer still desires a truck roll.   $375
Missed Appointment Service Charge Charge in the event a scheduled Service Call is executed and the homeowner is not available/home when the technician arrives, and a repeat service call is needed.   $375
3rd Party TSR Contractor Service Charge Charge for approval processing where the customer elects to use their own private contractor for Temporary System Removal.   $250
Roof Leak Inspection Service Charge Charge when customer requests dispatch of a technician for a roof leak and the findings are that it is not solar related.   $400
Monitoring Interruption Service Charge Charge for dispatch of a technician for a reported monitoring issue caused by customer action/inaction or other problems caused by customer’s network connection.   $375
Reconnection Service Charge Charge for dispatch of a technician to reconnect solar system after disconnect due to non-payment.   $375
Unaddressed Shading/Soiling Service Charge Charge for mitigation of shading/soiling (e.g. tree trimming, excessive bird droppings, excessive dust/dirt) and is not done as per customer’s contract and materially impacts solar system production (>10%).   $375
Unresponsive Contact Service Charge Charge to a customer after customer is unresponsive to three (3) attempts to contact the customer via email, phone, or written notice.   $25
Excess Debris Service Charge Charge to a customer for removal of debris, including animal infestation, which is impacting solar system production and is not addressed as per customer contract.  Greater of $1,500 or actual cost
Late Fee Charge for failing to pay the monthly payment on/before the due date. Applicable charge may be less in certain states.   $25
Asset Recovery & Processing Service Charge Charge to a customer for collection processing for outstanding balances >120 days.   $125
Asset Recovery Legal Service Charge Charge to a customer for commencing legal review for outstanding balances >180 days.   $200 plus 5% of outstanding balance at payoff
Collecting payment over the phone Charge for collecting payment over the phone.   $4.75
Paper Statement Fee Effective Nov. 1st, 2023 there will be a nominal monthly charge of $1 to receive paper statements.   $1