Home Filing Service Charge (With Escrow) | Charge for processing a customer’s request for a home sale with payment being made through Escrow | | $150 |
Home Filing Service Charge (Without Escrow) | Charge for processing a customer’s request for a home sale. | | $350 |
Refinance/HELOC | Charge for processing a customer's request for a home refinance/HELOC. (An additional $75 charge is added if a FNMA addendum is required.) | | $350 |
System Buyout Service Charge (Without Filing) | Charge for processing a customer’s request for a system buyout associated with their solar system without filing. | | $200 |
System Buyout Service Charge (With Filing) | Charge for processing a customer’s request for a system buyout associated with their solar system with filing. | | $300 |
PUC Notice Filing Service Charge (CA only) | Service charge for processing a customer’s request to file a CA PUC Notice. This service charge does not apply if a Home Filing Service Charge or Rush Service Charge applies to the same request. | | $175 |
Rush Service Charge (5-7 days) | Expedited rush fee for processing a home filing request. | | $750 |
Rush Service Charge (2-4 days) | Expedited rush fee for processing a home filing request. | | $1750 |
Rush Service Charge (Next day) | Expedited rush fee for processing a home filing request. | | $2950 |
Title Report Pull Service Charge | Processing fee for securing title for the customer solar system. Processing time is 10 business days. | | $1500 |
Credit Application Service Charge | Credit application fee for buyer purchasing solar system from current owner. | | $39 |
FNMA Addendum Service Charge | Fee charged in response to customer requests to create a lender required addendum to the customer’s solar agreement that asserts lender’s rights in the event of a foreclosure. | | $75 |
Customer Requested Truck-roll Service Charge | Charge for a customer authorized truck roll after Spruce has already confirmed the system is properly operating and the customer still desires a truck roll. | | $375 |
Missed Appointment Service Charge | Charge in the event a scheduled Service Call is executed and the homeowner is not available/home when the technician arrives, and a repeat service call is needed. | | $375 |
3rd Party TSR Contractor Service Charge | Charge for approval processing where the customer elects to use their own private contractor for Temporary System Removal. | | $250 |
Roof Leak Inspection Service Charge | Charge when customer requests dispatch of a technician for a roof leak and the findings are that it is not solar related. | | $400 |
Monitoring Interruption Service Charge | Charge for dispatch of a technician for a reported monitoring issue caused by customer action/inaction or other problems caused by customer’s network connection. | | $375 |
Reconnection Service Charge | Charge for dispatch of a technician to reconnect solar system after disconnect due to non-payment. | | $375 |
Unaddressed Shading/Soiling Service Charge | Charge for mitigation of shading/soiling (e.g. tree trimming, excessive bird droppings, excessive dust/dirt) and is not done as per customer’s contract and materially impacts solar system production (>10%). | | $375 |
Unresponsive Contact Service Charge | Charge to a customer after customer is unresponsive to three (3) attempts to contact the customer via email, phone, or written notice. | | $25 |
Excess Debris Service Charge | Charge to a customer for removal of debris, including animal infestation, which is impacting solar system production and is not addressed as per customer contract. | | Greater of $1,500 or actual cost |
Late Fee | Charge for failing to pay the monthly payment on/before the due date. Applicable charge may be less in certain states. | | $25 |
Asset Recovery & Processing Service Charge | Charge to a customer for collection processing for outstanding balances >120 days. | | $125 |
Asset Recovery Legal Service Charge | Charge to a customer for commencing legal review for outstanding balances >180 days. | | $200 plus 5% of outstanding balance at payoff |
Collecting payment over the phone | Charge for collecting payment over the phone. | | $4.75 |
Paper Statement Fee | Effective Nov. 1st, 2023 there will be a nominal monthly charge of $1 to receive paper statements. | | $1 |