Service Charges
| Service Charge | Description | Pricing | |
| Home Filing Service Charge (With Escrow) | Charge for processing a customer’s request for a home sale with payment being made through Escrow | $350 | |
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| Home Filing Service Charge (Without Escrow) | Charge for processing a customer’s request for a home sale, home refinance, or system buyout associated with their solar system. | $550 | |
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| Rush Service Charge (5-7 days) | Expedited rush fee for processing a home filing request. | $750 | |
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| Rush Service Charge (2-4 days) | Expedited rush fee for processing a home filing request. | $1750 | |
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| Rush Service Charge (Next day) | Expedited rush fee for processing a home filing request. | $2950 | |
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| Title Report Pull Service Charge | Processing fee for securing title for the customer solar system. Processing time is 10 business days. | $1500 | |
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| Credit Application Service Charge | Credit application fee for buyer purchasing solar system from current owner. | $39 | |
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| FNMA Addendum Service Charge | Fee charged in response to customer requests to create a lender required addendum to the customer’s solar agreement that asserts lender’s rights in the event of a foreclosure | $75 | |
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| Customer Requested Truck-roll Service Charge | Charge for a customer authorized truck roll after Spruce has already confirmed the system is properly operating and the customer still desires a truck roll | $375 | |
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| Missed Appointment Service Charge | Charge in the event a scheduled Service Call is executed and the homeowner is not available/home when the technician arrives, and a repeat service call is needed. | $375 | |
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| 3rd Party TSR Contractor Service Charge | Charge for approval processing where the customer elects to use their own private contractor for Temporary System Removal. | $250 | |
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| Roof Leak Inspection Service Charge | Charge when customer requests dispatch of a technician for a roof leak and the findings are that it is not solar related. | $400 | |
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| Monitoring Interruption Service Charge | Charge for dispatch of a technician for a reported monitoring issue caused by customer action/inaction or other problems caused by customer’s network connection. | $375 | |
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| Reconnection Service Charge | Charge for dispatch of a technician to reconnect solar system after disconnect due to non-payment. | $375 | |
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| Unaddressed Shading/Soiling Service Charge | Charge for mitigation of shading/soiling (e.g. tree trimming, excessive bird droppings, excessive dust/dirt) and is not done as per customer’s contract and materially impacts solar system production (>10%). | $375 | |
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| Unresponsive Contact Service Charge | Charge to a customer after customer is unresponsive to three (3) attempts to contact the customer via email, phone, or written notice. | $25 | |
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| Excess Debris Service Charge | Charge to a customer for removal of debris, including animal infestation, which is impacting solar system production and is not addressed as per customer contract. | Greater of $1,500 or actual cost | |
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| Late Fee | Charge for failing to pay the monthly payment on/before the due date. Applicable charge may be less in certain states | $25 | |
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| Asset Recovery & Processing Service Charge | Charge to a customer for collection processing for outstanding balances >120 days. | $125 | |
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| Asset Recovery Legal Service Charge | Charge to a customer for commencing legal review for outstanding balances >180 days. | $200 plus 5% of outstanding balance at payoff | |
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| Collecting payment over the phone | Charge for collecting payment over the phone. | $4.75 | |
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| Paper Statement Fee | Effective Nov. 1st, 2023 there will be a nominal monthly charge of $1 to receive paper statements. | $1 | |
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