Service Charges

 

Service Charge Description    Pricing 
Home Filing Service Charge Charge for processing a customer’s request for a home sale, home refinance, or system buyout associated with their solar system.    $500




Rush Service Charge (5-9 days) Expedited rush fee for processing a home filing request.    $625




Rush Service Charge (2-4 days) Expedited rush fee for processing a home filing request.    $1250




Rush Service Charge (Next day) Expedited rush fee for processing a home filing request.    $2500




Title Report Pull Service Charge Processing fee for securing title for the customer solar system.  Processing time is 10 business days.    $1200




Credit Application Service Charge Credit application fee for buyer purchasing solar system from current owner.    $39




FNMA Addendum Service Charge Fee charged in response to customer requests to create a lender required addendum to the customer’s solar agreement that asserts lender’s rights in the event of a foreclosure    $75




Customer Requested Truck-roll Service Charge Charge for a customer authorized truck roll after Spruce has already confirmed the system is properly operating and the customer still desires a truck roll    $375




Missed Appointment Service Charge Charge in the event a scheduled Service Call is executed and the homeowner is not available/home when the technician arrives, and a repeat service call is needed.    $375




3rd Party TSR Contractor Service Charge Charge for approval processing where the customer elects to to use their own private contractor for Temporary System Removal.    $250




       
Roof Leak Inspection Service Charge Charge when customer requests dispatch of a technician for a roof leak and the findings are that it is not solar related.    $400




Monitoring Interruption Service Charge Charge for dispatch of a technician for a reported monitoring issue caused by customer action/inaction or other problems caused by customer’s network connection.    $375




Reconnection Service Charge Charge for dispatch of a technician to reconnect solar system after disconnect due to non-payment.    $375




Unaddressed Shading/Soiling Service Charge Charge for mitigation of shading/soiling (e.g. tree trimming, excessive bird droppings, excessive dust/dirt) and is not done as per customer’s contract and materially impacts solar system production (>10%).    $375




Unresponsive Contact Service Charge Charge to a customer after customer is unresponsive to three (3) attempts to contact the customer via email, phone, or written notice.    $25




Excess Debris Service Charge Charge to a customer for removal of debris, including animal infestation, which is impacting solar system production and is not addressed as per customer contract.    Greater of $1,500 or actual cost




Late Payment Service Charge Charge to a customer for any payment not remitted by the applicable due date.  Applicable charge may be less in certain states.    $39




Asset Recovery & Processing Service Charge Charge to a customer for collection processing for outstanding balances >120 days.    $125




Asset Recovery Legal Service Charge Charge to a customer for commencing legal review for outstanding balances >180 days.    $200 plus 5% of outstanding balance at payoff




Collecting payment over the phone Charge for collecting payment over the phone.    $4.75




Late Fee

Charge for failing to pay the monthly payment on/before the due date. Applicable charge may be less in certain states

   $25