Service Charges

 

Service Charge Description  Pricing 
Home Filing Service Charge Charge for processing a customer's request for a home sale, home refinance, or system buyout associated with their solar system.  $500




Rush Service Charge (5-9 days) Expedited rush fee for processing a home filing request.  $625




Rush Service Charge (2-4 days) Expedited rush fee for processing a home filing request.  $1250




Rush Service Charge (Next day) Expedited rush fee for processing a home filing request.  $2500




Title Report Pull Service Charge Processing fee for securing title for the customer solar system.  Processing time is 10 business days.  $1200




Credit Application Service Charge Credit application fee for buyer purchasing solar system from current owner.  $39




FNMA Addendum Service Charge Fee charged in response to customer requests to create a lender required addendum to the customer's solar agreement that asserts lender's rights in the event of a foreclosure  $75




Customer Requested Truck-roll Service Charge Charge for a customer authorized truck roll after Spruce has already confirmed the system is properly operating and the customer still desires a truck roll  $375




Missed Appointment Service Charge Charge in the event a scheduled Service Call is executed and the homeowner is not available/home when the technician arrives, and a repeat service call is needed.  $375




3rd Party TSR Contractor Service Charge Charge for approval processing where the customer elects to to use their own private contractor for Temporary System Removal.  $250




Roof Leak Inspection Service Charge Charge when customer requests dispatch of a technician for a roof leak and the findings are that it is not solar related.  $400




Monitoring Interruption Service Charge Charge for dispatch of a technician for a reported monitoring issue caused by customer action/inaction or other problems caused by customer's network connection.  $375




Reconnection Service Charge Charge for dispatch of a technician to reconnect solar system after disconnect due to non-payment.  $375




Unaddressed Shading/Soiling Service Charge Charge for mitigation of shading/soiling (e.g. tree trimming, excessive bird droppings, excessive dust/dirt) and is not done as per customer's contract and materially impacts solar system production (>10%).  $375




Unresponsive Contact Service Charge Charge to a customer after customer is unresponsive to three (3) attempts to contact the customer via email, phone, or written notice.  $25




Excess Debris Service Charge Charge to a customer for removal of debris, including animal infestation, which is impacting solar system production and is not addressed as per customer contract.  Greater of $1,500 or actual cost




Late Payment Service Charge Charge to a customer for any payment not remitted by the applicable due date.  Applicable charge may be less in certain states.  $39




Asset Recovery & Processing Service Charge Charge to a customer for collection processing for outstanding balances >120 days.  $125




Asset Recovery Legal Service Charge Charge to a customer for commencing legal review for outstanding balances >180 days.  $200 plus 5% of outstanding balance at payoff




Collecting payment over the phone Charge for collecting payment over the phone.  $4.75




Late Fee Charge for failing to pay the monthly payment on/before the due date.  $25